In order to be in control of your IT Services processes CMS needs control information from your IT Service Management tools.
The CMS Adapter for Peregrine ServiceCenter provides the colelction of control information into the CMS Framework.
The adapter provides:
- Collection of predefined KPI out of the Peregrine ServiceCenter tool
- Linking of Service Offerings to Customers, defined within the CMS Framework
By utilizing CMS adapter for Peregrine ServiceCenter you gain the value of:
- No desinvestment in utilizing Peregrine ServiceCenter
- No changes to your operational working procedures for Peregrine ServiceCenter
- No chnages to the Peregrine ServiceCenter product
- Direct steering infromation of the processes supported by Peregrine ServiceCenter
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