In order to be in control of your IT Services processes CMS needs control information from your IT Service Management tools.
The CMS Adapter for CA Unicenter Servicedesk provides the colelction of control information into the CMS Framework.
The adapter provides:
- Collection of predefined KPI out of the CA Unicenter Servicedesk tool
- Linking of Service Offerings to Customers, defined within the CMS Framework
By utilizing CMS adapter for CA Unicenter Servicedesk you gain the value of:
- No desinvestment in utilizing CA Unicenter Servicedesk
- No changes to your operational working procedures for CA Unicenter Servicedesk
- No chnages to the CA Unicenter Servicedesk product
- Direct steering infromation of the processes supported by CA Unicenter Servicedesk
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